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# User gets `Authentication failed` message when trying to login
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In `syslog` there is a message:
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The container log of the Gerrit container holds a message like:
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`WARN com.google.gerrit.server.account.AccountManager : Email user@example.org is already assigned to account [account_id]; cannot create external ID gerrit:[username] with the same email for account [account_id].`
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