Make typo3.org/support better
It would be wise to:
put links to the most common TYPO3 specialized forums in english.
take forge into account for the latest news and hints on a extension and reporting bugs
Give extra advice to read documentations carefully and tell why this is necessary
remove futuristic template building tutorials and rewrite with advice of the different approaches and especially point to fluid. This is pretty important as I often see newbies running into TV ....
more additions are welcome !